Customer management is very important part of running a business. It is very hard to keep up with every client’s problem whereas customers want to feel that their issues are prioritized. In order to help anyone that needs to deal with such demanding Unified Aspects have created Expedio application.

In a software development perspective, Expedio is very useful tool that enables user to see all the bugs in one place. Customers report bugs, issues or enhancement suggestions which thereafter are assigned to developer. Both customers and workers can leave comments on every case. Clients have possibility to attach screenshots or other files in order to specify the problem. Developers may add comments for staff only that cannot be seen by customers. Manager of application controls the bugs’ status and manage user’s and developer’s roles. It is very useful to follow the problems with help of Expedio. It is a great way to keep everyone posted without complicated procedures.

The most valuable features in the Expedio management possibilities are:

Manager can:

• see all of the companies and edit their data activate, edit and delete users
• view all the incoming bugs and issues after logging in to the system assigns bug handling to suitable person
• manage all of the bugs by following their status while resolving sort bug and issues by company name or bugs assigned to chosen developer confirm closure of the bug

Expedio is a tool that gives you control over the critical situation in your company. You can always answer to client as fast as it is possible.

Features:

• customers account grouped by firm with login and password that allow them to report the bugs
• adding comments by developers and customers to bugs in order to communicate about the status of resolving them
• sending notifications with an email to clients and support team
• enhanced usability and sophisticated design with clear structure

Get your own Expedio application now and elevate your company’s service level to another level.